Frequently Asked Questions

When will my order ship? Most U.S. orders process in 1–2 business days and then travel for approximately 4–6 business days.

How do I track an order? Tracking details are sent to the order email after dispatch when available.

Can I change or cancel an order? Contact us promptly. A change or cancellation is not guaranteed after shipment.

How do returns work? Request an eligible return within 30 days after delivery. The store supplies return instructions or a prepaid label for eligible items.

When is a refund issued? Approved refunds are sent within 10 business days after return review; bank processing may take longer.

What if an item is damaged or incorrect? Contact us with the order details and photographs when relevant.

Which payments are accepted? Current payment methods appear at checkout.

Merchant contact details

Email: Support@ColourPopx.shop
Phone: (262) 410-2345
Mailing and return address: 43 E Gay St, Columbus, Ohio, 43215, United States